Privacy
This policy explains how business inquiry information may be handled when visitors contact Portwest through this website. The site is intended for B2B communication about safety products, protective workwear, core stock programs, distributor support, and related services.
Forms may ask for name, business email, phone, company, country, PPE category, and a message describing the request. Visitors should avoid sending sensitive personal information unless it is necessary for the business inquiry.
The message field may include workplace type, annual volume, size range, preferred standards, distributor details, and ERP or punchout requirements. This information is treated as business inquiry context. It should not include worker medical details, incident records, confidential third-party data, or information that is not needed to prepare a product or service response.
Submitted details may be used to respond to the inquiry, prepare a quote brief, route the request to the right team, improve product category content, or maintain records of B2B communications. Information is not used to make absolute claims about workplace safety or product suitability.
Information may be shared with relevant internal staff, authorized service providers, or distributor contacts when that sharing is necessary to answer the request. For example, a core stock inquiry may need routing to a program support contact, while a regional quote may need branch availability information. These parties are expected to use the information for the business purpose connected with the request.
The website may use basic technical cookies or analytics tools to understand page performance, search activity, and form usability. These tools help improve navigation, identify broken links, and make product category pages easier for business visitors to use. Visitors can manage browser settings according to their own policies, but some site functions may work less smoothly if essential cookies are disabled.
Business contact details may be retained for follow-up and service continuity. Visitors can request updates or removal through the contact page, subject to reasonable business record requirements and applicable law.
Retention periods may differ depending on whether the inquiry led to a quote, a distributor referral, a support case, or an ongoing program discussion. When information is no longer needed for those purposes, it may be deleted, anonymized, or kept only as required for legal, accounting, or operational records.